Terms and Conditions

3.1 Quotations

• All quotations are valid for 30 days from the date of issue unless otherwise stated
• Quotations are based on information provided by the customer and site inspection where applicable
• Final costs may vary if additional work or materials are required
• We reserve the right to revise quotations if site conditions differ from initial assessments

3.2 Booking and Appointments

• Appointments must be booked through our online calendar system or by contacting us directly
• We will confirm all appointments via email or phone
• Appointment times are approximate and subject to traffic and previous job completion
• We will notify you if we anticipate any significant delays

3.3 Access to Site

• You must provide safe and reasonable access to the site for our engineers
• You are responsible for securing pets and removing fragile items from work areas
• If access is not available at the scheduled time, a call-out charge may apply

4.1 Prices

• All prices are in British Pounds (GBP) and include VAT unless otherwise stated
• Prices are subject to change without notice
• Emergency call-out services may incur additional charges

4.2 Payment Terms

• Payment is due upon completion of work unless alternative arrangements are agreed in writing
• We accept cash, bank transfer, and major credit/debit cards
• For larger projects, a deposit of up to 50% may be required before work commences
• Outstanding invoices will incur interest at 8% above the Bank of England base rate after 30 days

4.3 Additional Costs

If additional work is identified during service provision, we will inform you and obtain approval before proceeding. Additional costs may include:

• Unexpected repairs or replacements required
• Additional materials not included in original quote
• Work required to meet current building regulations

5.1 Customer Cancellations

• Cancellations made more than 24 hours before the scheduled appointment will not incur charges
• Cancellations made less than 24 hours before the appointment may incur a cancellation fee
• No-shows will be charged the full call-out fee

5.2 Our Right to Cancel

We reserve the right to cancel or reschedule appointments due to emergencies, weather conditions, engineer illness, or other unforeseen circumstances. We will provide as much notice as possible.

6.1 Workmanship Guarantee

• We guarantee our workmanship for 12 months from completion date
• This guarantee covers defects arising from our work but not wear and tear or damage
• Manufacturer warranties on parts and equipment are separate and subject to manufacturer terms

6.2 Gas Safety and Compliance

• All gas work is performed by Gas Safe registered engineers
• All electrical work is performed by NICEIC certified electricians
• We comply with all current UK building regulations and safety standards
• Certificates will be provided where required by law

6.3 Exclusions

Our guarantee does not cover:

• Damage caused by misuse, neglect, or unauthorized modifications
• Normal wear and tear
• Failure to maintain systems as recommended
• Damage from external factors (flooding, fire, etc.)

7.1 Public Liability Insurance

We maintain comprehensive public liability insurance covering our work. Insurance certificates are available on request.

7.2 Limitation of Liability

• Our liability is limited to the cost of the services provided
• We are not liable for consequential losses or damages
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence

7.3 Customer Responsibilities

You are responsible for:

• Ensuring adequate insurance coverage for your property
• Reporting any issues or defects promptly
• Following maintenance recommendations provided