Privacy Policy

1. Introduction

GASTECH PLUMBING LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gastechplumbingltd.com or use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service requests and appointments
• Send you booking confirmations and service updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Analyze website usage and user behavior

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context:

• Contract Performance: Processing necessary to provide services you've requested
• Consent: You have given us permission to process your data
• Legitimate Interests: Processing is in our legitimate business interests
• Legal Obligation: Processing is required by law

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (GoHighLevel for booking/forms, payment processors, etc.)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you authorize us to share your information

We do not sell your personal information to third parties.

6. Third-Party Services

Our website uses third-party services including:

• GoHighLevel: For booking calendars and contact forms
• Facebook Pixel: For analytics and advertising

These services have their own privacy policies governing the use of your information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be kept for up to 7 years in accordance with UK legal requirements.

9. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request restriction of processing
• Right to Object: Object to processing of your data
• Right to Data Portability: Request transfer of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@gastechplumbingltd.com

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: